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Legal Document

Terms of Service

AIOXSuite.com – Terms of Service

Last updated: May 27, 2026

Welcome to AIOXSuite.com ("AIOX Suite", "we", "our", or "us"). These Terms of Service ("Terms") govern your use of our website, dashboard, applications, plugins, APIs, and all related services (collectively, the "Services").

By accessing or using the Services, you agree to be legally bound by these Terms. If you do not agree, do not access or use the Services.

These Terms incorporate by reference our Privacy Policy, which describes in detail how we collect, store, and process personal data.

1. Overview of the Services

AIOX Suite is an AI-discoverability and bot-management platform delivered as a multi-tenant SaaS at app.aioxsuite.com and a companion WordPress plugin ("AIOX Suite plugin"). The Services include:

  • A customer dashboard for managing one or more connected websites
  • A growing catalog of AIOX Apps — including AI Visibility Score, AI Forensics, AI Bot Sentinel, AIOX Audit, Bot Manager, AIOX Processing, AIOX Capsules, Content Licensing, Schema Generator, and Robots.txt Studio
  • Generation of AIOX Capsules — a structured, signed, AI-native content format derived from your published content
  • Real-time detection, classification, and rule-based handling of AI crawlers and bots
  • Generation of structured metadata (Schema.org JSON-LD, TDM-REP headers, robots.txt directives, AI license declarations)
  • Optional integrations with third-party AI providers (Google Gemini as the primary default; OpenAI, Anthropic, and other configurable providers)
  • A public AI Discoverability Score Checker available without account registration
  • An in-dashboard AI Help Concierge providing natural-language support
  • Programmatic access via a REST API

You agree that:

  • The Services are provided "as is" and "as available"
  • All AI-generated outputs may contain errors, omissions, or hallucinations
  • You are responsible for reviewing and verifying outputs before relying on them commercially, legally, or publicly
  • Bot detection, classification, and licensing decisions are advisory and may produce false positives or false negatives

2. Eligibility

You must be:

  • At least 18 years old, or the age of majority in your jurisdiction
  • Able to enter into legally binding contracts
  • Authorized to act on behalf of the organization whose websites you connect to AIOX, if applicable

You represent and warrant that all registration information you provide is accurate and complete.

3. Account Registration

To access the Services beyond the public Score Checker, you must create an account. You agree to:

  • Maintain accurate account information
  • Keep your login credentials and API keys confidential
  • Enable two-factor authentication where offered
  • Notify us immediately if you suspect unauthorized access

You are responsible for all activity that occurs under your account, including activity by team members and integrations you authorize. We are not responsible for losses resulting from unauthorized use of your account.

4. User Content, Generated Outputs & Capsules

"User Content" includes text, URLs, files, images, video, audio, code, metadata, API keys, and any other material you submit, upload, or instruct the Services to process. "Generated Output" includes AIOX Capsules, schema markup, scoring results, audit reports, and any other artifact produced by the Services from your User Content.

4.1 You Retain Ownership

You retain full ownership of your User Content. Subject to the rights of third-party AI providers (see §5), you also retain ownership of Generated Outputs derived from your User Content.

4.2 License You Grant Us

By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free, revocable license to:

  • Process User Content through our pipelines and configured AI providers
  • Generate Capsules, schemas, audits, scores, and other Outputs
  • Cryptographically sign Capsules on your behalf using domain keys we manage server-side
  • Store User Content and Outputs within your account for the duration of the service
  • Serve Capsules, manifests, and license declarations at well-known URLs on your connected websites
  • Diagnose and troubleshoot operational issues

The license terminates when you delete the corresponding content or your account, subject to the retention provisions in §17 and your Privacy Policy.

4.3 AIOX Capsules

AIOX Capsules are structured, JSON-LD documents that wrap your content with intent, audience, licensing, and authorship metadata. Each Capsule is signed with an Ed25519 key generated and held server-side; we never disclose the private key to third parties. The Capsule format is an open specification, and the public verification key is published at a well-known URL on your connected website. You can revoke a Capsule at any time through the dashboard.

4.4 No Cross-Customer Sharing

We do not share, lease, sell, or expose your User Content or Generated Outputs to other AIOX customers. Multi-tenant isolation is enforced at both the application and database layers.

5. AI Providers & Third-Party Integrations

AIOX Suite integrates with third-party AI providers, with Google Gemini configured as the operator default and OpenAI, Anthropic, and other providers available as alternates or fallbacks. When using the Services:

  • Your User Content (or relevant excerpts) may be transmitted to one or more AI providers to generate the requested Output
  • Each AI provider's terms of service and privacy policy apply to your User Content while it is in their custody
  • You are responsible for ensuring your use complies with each provider's acceptable-use policy
  • If you supply your own API keys for any provider, you are solely responsible for the cost, security, and rate-limit compliance of those keys

We do not control AI-provider behavior and are not liable for:

  • The accuracy, safety, or completeness of AI provider outputs
  • Provider downtime, errors, or data incidents
  • Changes to provider pricing, policy, model availability, or terms

Use of AI-generated content is at your own risk.

6. API Keys & External Access Tokens

If you connect third-party services or bring your own AI provider keys:

  • You are solely responsible for providing valid, authorized keys
  • Keys are encrypted at rest and never logged in plaintext
  • You must not upload keys that violate another provider's terms
  • Revoking keys remains your responsibility

We do not store full credit card numbers or payment processor credentials; payments are tokenised by Stripe.

7. Acceptable Use Policy

You agree not to use the Services to:

  • Violate any applicable laws or regulations
  • Upload harmful, illegal, abusive, infringing, or rights-violating content
  • Generate malicious, fraudulent, or deceptive metadata
  • Attempt reverse engineering, data extraction, scraping, or systematic probing of the Services beyond the documented APIs
  • Interfere with the integrity, security, or availability of the Services or other customers' tenants
  • Upload content for which you do not hold the necessary rights
  • Submit URLs to the Score Checker or any analysis tool for sites you do not own, control, or have explicit permission to test
  • Attempt to bypass usage limits, rate limits, plan caps, or technical restrictions
  • Use the Services to coordinate or facilitate denial-of-service activity against AI providers, search engines, or third-party sites

Violations may result in immediate suspension or termination of your account, with no refund.

8. Prohibited Uses Related to AI

You may not use the Services to:

  • Train competing AI systems using our outputs, Capsules, dashboards, or telemetry
  • Generate misinformation, disinformation, manipulated media, or coordinated influence content
  • Process sensitive personal data (health records, financial records, biometric data, government IDs, content involving minors, or other categories defined as sensitive under applicable law) unless you have a lawful basis and have configured appropriate safeguards
  • Circumvent third-party AI rate limits, content filters, or safety controls
  • Generate or deploy AI-driven scrapers, automated abuse tools, or unauthorized data-harvesting agents

We reserve the right to block, limit, or audit AI-related activities that we judge to pose risk.

9. Data Collection, Cookies & IP Tracking

The Services collect and process the categories of data described below. The full schedule, retention periods, lawful bases, and processor list live in our Privacy Policy; this section summarises the material points that affect your obligations as a customer and as a data controller for your visitors.

9.1 What we collect about you (the customer)

  • Account identity: email, name, password hash, billing address, payment method tokens
  • Authentication telemetry: login timestamps, IP addresses, device fingerprints, 2FA tokens
  • Operational logs: API calls, token consumption, app run history, support tickets, Help Concierge conversations
  • Billing records: Stripe customer / subscription IDs, invoice history, refund requests

9.2 What we collect about your connected websites

  • Domain configuration, AIOX Suite plugin version, REST handshake status
  • Content metadata pulled to generate Capsules (titles, authorship, dates, taxonomies, content bodies you choose to process)
  • Bot-traffic telemetry: IP addresses, user-agent strings, request paths, behavioural fingerprints, classification results — see §10
  • Aggregated analytics: requests-per-day, tokens-per-day, AI-source referral counts

9.3 Cookies, sessions & analytics

The aioxsuite.com marketing website and the app.aioxsuite.com dashboard use first-party cookies for authentication, language preference, and CSRF protection. Where required by law (notably the EU, UK, and California), we present a cookie-consent banner before setting non-essential cookies. We do not currently use cross-site tracking pixels for advertising.

9.4 Newsletter, contact form & lead-magnet data

If you provide your email through the newsletter form, contact form, or Score Checker, we store: email, optional name, source identifier, submission timestamp, and IP address. We use this data to fulfil the request you made and, where you opted in, to send periodic AIOX updates. Unsubscribe links appear in every marketing email.

9.5 Public AI Score Checker — third-party URLs

The Score Checker accepts any public URL and fetches it for analysis. By submitting a URL you represent that:

  • You own the site, are authorized to test it, or have a legitimate reason consistent with the site's robots.txt and applicable law
  • You will not submit URLs designed to abuse, overload, or probe sites you do not control
  • You will not submit URLs whose content violates §7 or §8

We rate-limit submissions and retain submitted URLs + summary results for service-quality purposes.

9.6 Customer-side data your visitors submit

When you deploy the AIOX Suite plugin or the Bot Sentinel app on your own website, AIOX may receive data about your visitors (notably IP addresses and request metadata) so we can classify bot traffic. You remain the data controller for that visitor data; we act as your data processor. You are responsible for disclosing this processing in your own privacy notice and for obtaining any consent required in your jurisdiction.

10. Bot Detection & Traffic Monitoring (IP Tracking)

The AI Bot Sentinel and Bot Manager apps inspect inbound traffic to your connected websites in order to detect, classify, and rule-handle AI crawlers and other automated agents. This requires processing visitor IP addresses and request characteristics.

10.1 What is processed

  • Visitor IP address (IPv4 / IPv6)
  • User-agent string
  • Request path, method, response code
  • HTTP header order and TLS fingerprint (JA3 / JA4)
  • Behavioural metrics: request rate, JavaScript-execution probes, cookie behaviour
  • Classifier output: bot family (e.g., GPTBot, ClaudeBot, PerplexityBot), confidence score, action taken

10.2 Retention

Bot-traffic records are retained for the period defined in your plan (typically 30–365 days depending on tier). Aggregated, IP-anonymised statistics may be retained longer for product improvement. You can purge bot-traffic logs at any time from the Analytics → Traffic Archive screen.

10.3 Lawful basis and your obligations

Bot detection is typically lawful under legitimate interest (preventing abuse, enforcing your acceptable-use rules, monetising legitimate AI-citation traffic). Where required by your jurisdiction, you must:

  • Disclose IP and traffic processing in your own privacy notice
  • Where applicable, list AIOX as your data processor
  • Respect "Do Not Track" headers and TDM-REP opt-outs in line with §14

10.4 Classification limits

Bot classification is heuristic and machine-learning based. False positives and false negatives occur. You are responsible for reviewing classification and adjusting rules. We are not liable for legitimate traffic incorrectly blocked or for unwanted traffic incorrectly allowed.

11. Training Data & Operator Consent

We do not use your User Content or Generated Outputs to train any AI model — including AIOX's own future models — unless you explicitly opt in.

11.1 Opt-in is off by default

The "Allow AIOX to use my anonymised app runs for training data" toggle in your account settings is off by default. With it off, the Services process your data only to provide the requested function and to maintain operational logs.

11.2 What "training data" means if you opt in

If you opt in, AIOX may store snapshots of: the prompt sent to the AI provider, the response received, and limited operational metadata (app slug, model used, token counts). Stored snapshots are anonymised before any training use: customer identifiers, domain names, IP addresses, and obvious PII are removed via automated pipelines.

11.3 Withdrawal & deletion

You can withdraw consent at any time. New activity will not be captured. You can additionally request full deletion of previously-captured training samples by emailing privacy@aioxsuite.com; deletion completes within 30 days subject to backup retention.

11.4 No cross-tenant exposure

Opt-in training corpora are never exposed to other customers in raw form. Resulting models (if and when we ship them) are AIOX-controlled and shipped under separate licensing.

12. AI Help Concierge

The Help Concierge is a free, in-dashboard chat assistant trained on AIOX documentation. Its operational cost is absorbed by AIOX; it does not consume your token allowance.

  • Conversations are stored in your account so context survives page reloads
  • If you have opted in to training data sharing under §11, your conversations may be included in training corpora; otherwise they are not
  • Concierge answers are best-effort and may be incorrect; verify critical actions against the documentation
  • The Concierge is not a substitute for human support; complex or account-specific issues should be opened as support tickets

13. Content Licensing & Monetization Features

The Content Licensing app, the Bot Sentinel app, and the AIOX Capsule format together enable you to declare and enforce per-bot, per-use licensing terms for AI access to your content. These features are tools — you remain responsible for the legal validity, accuracy, and consequences of the terms you publish.

  • License declarations are made in robots.txt directives, TDM-REP headers, and the aiox:license field inside Capsules
  • Sentinel enforcement (returning 402 Payment Required, serving excerpts only, blocking, honeypotting) is based on the rules you configure
  • Where you charge for commercial AI access, payments flow through your own commercial arrangements; AIOX provides the technical signal layer, not the payment infrastructure for licensing transactions
  • We make no warranty that any specific AI provider will honor your declared license terms

14. EU AI Act, TDM-REP & Machine-Readable Opt-Outs

The Services emit machine-readable opt-out signals (TDM-REP HTTP headers and well-known files at /.well-known/tdmrep.json) reflecting your configured licensing posture. These signals are designed to assist compliance with Article 53 of the EU AI Act and equivalent text-and-data-mining reservation regimes.

  • Configuration is yours; we emit what you declare
  • Compliance with EU AI Act, GDPR, UK GDPR, CCPA, and other regimes ultimately rests on your overall data-processing posture, not on AIOX alone
  • You are encouraged to seek qualified legal advice in your jurisdiction

15. AIOX Apps Framework

The Services include an extensible apps framework. Apps run inside your dashboard, consume tokens from a shared pool, and may be added, removed, or repriced by us with reasonable notice.

  • App availability may depend on your plan
  • Per-app token costs are shown before each run; you authorize consumption by triggering the run
  • We may release apps in Beta or Preview state; Beta features carry reduced uptime guarantees
  • Tester / Developer accounts marked as such by us bypass standard token limits for evaluation purposes

16. Your Data Rights

Subject to applicable law, you have the rights listed below. To exercise them, email privacy@aioxsuite.com; we respond within 30 days.

  • Access — request a copy of the personal data we hold about you
  • Rectification — correct inaccurate data
  • Deletion — delete your account and the data associated with it. Account deletion cascades through every AIOX data table within 30 days, subject to encrypted backup retention for an additional 90 days
  • Portability — export your Capsules, audit history, and configuration as JSON
  • Restriction & Objection — pause certain processing or object to legitimate-interest processing
  • Withdraw consent — including for training-data sharing under §11
  • Lodge a complaint with your supervisory authority (EU/UK customers)

California residents have equivalent rights under the CCPA / CPRA; we do not sell personal information.

17. Payment, Billing & Subscriptions

If the Services require payment:

  • You authorize us or our payment processor (Stripe) to charge your payment method for subscription fees, token-pack purchases, and overage charges
  • Subscription fees are billed in advance for the elected period
  • Token packs are one-time purchases credited to your account; they do not expire
  • Subscriptions auto-renew until cancelled through the dashboard
  • Cancelling stops the next renewal; the remaining paid period continues to function
  • Pricing may change with at least 30 days' prior notice to active subscribers

18. Refund Policy

Unless mandated by applicable law:

  • All fees are non-refundable
  • AI-generated results, metadata, scoring outputs, or audit findings do not qualify for refunds
  • Unused tokens at cancellation are forfeited; we do not pro-rate
  • Refund requests for genuine billing errors can be submitted via the in-dashboard Billing Ops queue; we review case-by-case

19. Intellectual Property Rights

All rights in the platform, software, designs, text, graphics, logos, databases, documentation, the AIOX brand, and underlying technology are owned by AIOX Suite or our licensors.

  • The AIOX Protocol and Capsule format specifications are published under an open licence as separately documented
  • The AIOX brand, logo, and service names are not licensed by your use of the Services
  • You may not copy or reproduce the platform, create derivative works of the Services, or redistribute or resell the Services without written permission

Generated Output is yours, subject to the rights of third-party AI providers.

20. Disclaimers

THE SERVICES, INCLUDING ALL SOFTWARE, AI-GENERATED CONTENT, CAPSULES, SCORES, AUDITS, METADATA, BOT-DETECTION RESULTS, AND ANY MATERIALS PROVIDED BY AIOX SUITE, ARE PROVIDED ON AN "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" BASIS.

To the fullest extent permitted by law:

  • AIOX SUITE DISCLAIMS ALL WARRANTIES, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, availability, and security
  • We do not guarantee that any AI-generated output, Capsule, score, audit, or classification decision will be correct, reliable, factual, safe, or suitable for any particular use
  • We do not warrant that the Services will be uninterrupted, error-free, secure, or free from harmful components
  • We do not warrant that bot detection will correctly identify all bots or correctly permit all legitimate visitors
  • You acknowledge that AI systems may produce unpredictable, incorrect, or harmful results, and you assume full responsibility for evaluating the accuracy and safety of all outputs

You use the Services entirely at your own risk.

21. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

AIOX SUITE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND, including but not limited to:

  • Loss of data, content, or Capsules
  • Loss of revenue, profits, or business opportunities
  • Loss of goodwill or reputation
  • Business interruption
  • Inaccurate AI results, scores, or audit findings
  • Misclassification of legitimate or malicious bot traffic
  • Lost AI-source referrals or citations
  • Project delays
  • Security breaches, unauthorized access, or data exposure attributable to your own credentials, integrations, or third parties

AIOX SUITE SHALL NOT BE LIABLE FOR DAMAGES ARISING FROM:

  • Your use or inability to use the Services
  • AI-generated outputs and Capsules
  • Errors, hallucinations, or inaccuracies in any metadata, classification, or scoring
  • Third-party providers, including AI providers, payment processors, and infrastructure vendors
  • Deletion, corruption, or failure to store content
  • Hacking, malware, cyberattacks, or service-level abuse
  • Downtime or service interruptions
  • Decisions made by AI providers or AI consumers regarding your published license signals

EVEN IF AIOX SUITE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OUR AGGREGATE LIABILITY UNDER THESE TERMS IS LIMITED TO THE GREATER OF:

  • The amount you paid us in the twelve (12) months before the event giving rise to liability, OR
  • Fifty U.S. Dollars ($50)

THIS LIMITATION APPLIES TO ALL LEGAL THEORIES OF LIABILITY, INCLUDING: contract, tort (including negligence), strict liability, product liability, and statutory claims.

Some jurisdictions do not allow some limitations — where so, our liability is limited to the maximum extent permitted by law.

22. Indemnification

You agree to fully defend, indemnify, and hold harmless AIOX Suite, its owners, officers, employees, contractors, affiliates, partners, and licensors from and against any and all claims, liabilities, damages, losses, judgments, penalties, fines, costs, and expenses (including attorneys' fees) arising out of or related to:

  • Your use or misuse of the Services
  • Your User Content and Generated Outputs
  • Your violation of these Terms
  • Your violation of any law, regulation, or third-party right
  • Your use of AI-generated outputs
  • Your integration of third-party APIs, AI providers, or tools
  • Your processing of visitor data (including IP addresses) collected on your connected websites via the AIOX Suite plugin
  • Any dispute between you and a third party involving the Services or content you published

This indemnity survives termination of your account and use of the Services.

23. Mandatory Arbitration, Waiver of Jury Trial & Class Action Waiver

23.1 Binding Arbitration

You agree that all disputes, claims, or controversies arising out of or related to these Terms, the Services, AI-generated outputs, Capsules, bot-detection decisions, or your use of the platform shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

The arbitration shall take place in Wyoming, USA, unless both parties agree otherwise. The arbitrator's award is final and may be entered as a judgment in any court of competent jurisdiction.

23.2 Waiver of Jury Trial

YOU AND AIOX SUITE WAIVE ANY RIGHT TO A JURY TRIAL in any proceeding.

23.3 No Class Actions

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • You may only bring claims in your individual capacity
  • You may not participate in or initiate a class action, collective action, consolidated action, or representative action
  • The arbitrator has no authority to consolidate claims or preside over class-based litigation

If this clause is found unenforceable, all claims must be litigated exclusively in the state or federal courts of Wyoming, and both parties consent to personal jurisdiction there.

23.4 Small Claims Exception

You may file an individual action in small claims court if it qualifies.

24. Maximum Protection & Risk Allocation

You acknowledge that:

  • The pricing of the Services reflects the risk allocation in these Terms
  • Without these protections, AIOX Suite could not make the Services available at current pricing
  • These limitations apply even if a remedy fails its essential purpose
  • You use all AI-generated output and bot-classification decisions at your sole risk and discretion

25. Termination

We may suspend or terminate your account if:

  • You violate these Terms or our Acceptable Use Policy
  • Your activity poses a security, legal, or reputational risk
  • Required by law, regulator, AI provider, or payment processor
  • You request deletion

Upon termination:

  • Your dashboard access ends immediately
  • Capsules served from your connected websites stop refreshing; existing static Capsules remain available until you remove the AIOX Suite plugin
  • We retain data only as required by law or for backup-rotation purposes; see §16 for deletion timelines
  • You remain responsible for fees accrued through the termination date

26. Governing Law

These Terms are governed by:

  • The laws of the State of Wyoming, USA
  • Without regard to conflict-of-law rules

Any disputes shall be resolved per §23 (Arbitration) or, where §23 is unenforceable, in the state or federal courts of Wyoming.

27. Changes to the Terms

We may update these Terms periodically. When material changes occur:

  • The "Last updated" date will be revised
  • We will notify active customers via dashboard banner or email at least 30 days before the change takes effect, unless the change is required for legal compliance or security
  • Continued use of the Services after the effective date constitutes acceptance of the updated Terms

28. Contact Information

If you have questions about these Terms, contact us at:

AIOX Suite — Legal Department
General: legal@aioxsuite.com
Privacy & data rights: privacy@aioxsuite.com
Security disclosures: security@aioxsuite.com
Website: https://AIOXSuite.com