AIOXSuite.com – Terms of Service

Last updated: June 8, 2026

Welcome to AIOXSuite.com ("AIOX Suite", "we", "our", or "us"). These Terms of Service ("Terms") govern your use of our website, dashboard, applications, plugins, APIs, and all related services (collectively, the "Services").

By accessing or using the Services, you agree to be legally bound by these Terms. If you do not agree, do not access or use the Services.

These Terms incorporate by reference our Privacy Policy and our refund provisions in Section 18, which describe in detail how we collect and process personal data, and the circumstances in which refunds are available.

1. Overview of the Services

AIOX Suite is an AI-discoverability and bot-management platform delivered as a multi-tenant SaaS at app.aioxsuite.com and a companion WordPress plugin ("AIOX Suite plugin"). The Services include:

A customer dashboard for managing one or more connected websites
A growing catalog of AIOX Apps — including AI Visibility Score, AI Forensics, AI Bot Sentinel, AIOX Audit, Bot Manager, AIOX Processing, AIOX Capsules, Content Licensing, Schema Generator, and Robots.txt Studio
Generation of AIOX Capsules — a structured, signed, AI-native content format derived from your published content
Real-time detection, classification, and rule-based handling of AI crawlers and bots
Generation of structured metadata (Schema.org JSON-LD, TDM-REP headers, robots.txt directives, AI license declarations)
Optional integrations with third-party AI providers (Google Gemini as the primary default; OpenAI, Anthropic, and other configurable providers)
A public AI Discoverability Score Checker available without account registration
An in-dashboard AI Help Concierge providing natural-language support
Programmatic access via a REST API

You agree that:

The Services are provided "as is" and "as available"
All AI-generated outputs may contain errors, omissions, or hallucinations
You are responsible for reviewing and verifying outputs before relying on them commercially, legally, or publicly
Bot detection, classification, and licensing decisions are advisory and may produce false positives or false negatives

2. Eligibility

You must be:

At least 18 years old, or the age of majority in your jurisdiction
Able to enter into legally binding contracts
Authorized to act on behalf of the organization whose websites you connect to AIOX, if applicable

You represent and warrant that all registration information you provide is accurate and complete.

3. Account Registration

To access the Services beyond the public Score Checker, you must create an account. You agree to:

Maintain accurate account information
Keep your login credentials and API keys confidential
Enable two-factor authentication where offered
Notify us immediately if you suspect unauthorized access

You are responsible for all activity that occurs under your account, including activity by team members and integrations you authorize. We are not responsible for losses resulting from unauthorized use of your account.

4. User Content, Generated Outputs & Capsules

"User Content" includes text, URLs, files, images, video, audio, code, metadata, API keys, and any other material you submit, upload, or instruct the Services to process. "Generated Output" includes AIOX Capsules, schema markup, scoring results, audit reports, and any other artifact produced by the Services from your User Content.

4.1 You Retain Ownership

You retain full ownership of your User Content. Subject to the rights of third-party AI providers (see §5), you also retain ownership of Generated Outputs derived from your User Content.

4.2 License You Grant Us

By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free, revocable license to:

Process User Content through our pipelines and configured AI providers
Generate Capsules, schemas, audits, scores, and other Outputs
Cryptographically sign Capsules on your behalf using domain keys we manage server-side
Store User Content and Outputs within your account for the duration of the service
Serve Capsules, manifests, and license declarations at well-known URLs on your connected websites
Diagnose and troubleshoot operational issues

The license terminates when you delete the corresponding content or your account, subject to the retention provisions in §17 and your Privacy Policy.

4.3 AIOX Capsules

AIOX Capsules are structured, JSON-LD documents that wrap your content with intent, audience, licensing, and authorship metadata. Each Capsule is signed with an Ed25519 key generated and held server-side; we never disclose the private key to third parties. The Capsule format is an open specification, and the public verification key is published at a well-known URL on your connected website. You can revoke a Capsule at any time through the dashboard.

4.4 No Cross-Customer Sharing

We do not share, lease, sell, or expose your User Content or Generated Outputs to other AIOX customers. Multi-tenant isolation is enforced at both the application and database layers.

5. AI Providers & Third-Party Integrations

AIOX Suite integrates with third-party AI providers, with Google Gemini configured as the operator default and OpenAI, Anthropic, and other providers available as alternates or fallbacks. When using the Services:

Your User Content (or relevant excerpts) may be transmitted to one or more AI providers to generate the requested Output
Each AI provider's terms of service and privacy policy apply to your User Content while it is in their custody
You are responsible for ensuring your use complies with each provider's acceptable-use policy
If you supply your own API keys for any provider, you are solely responsible for the cost, security, and rate-limit compliance of those keys

We do not control AI-provider behavior and are not liable for:

The accuracy, safety, or completeness of AI provider outputs
Provider downtime, errors, or data incidents
Changes to provider pricing, policy, model availability, or terms

Use of AI-generated content is at your own risk.

6. API Keys & External Access Tokens

If you connect third-party services or bring your own AI provider keys:

You are solely responsible for providing valid, authorized keys
Keys are encrypted at rest and never logged in plaintext
You must not upload keys that violate another provider's terms
Revoking keys remains your responsibility

We do not store full credit card numbers or payment processor credentials; payments are tokenised by Stripe.

7. Acceptable Use Policy

You agree not to use the Services to:

Violate any applicable laws or regulations
Upload harmful, illegal, abusive, infringing, or rights-violating content
Generate malicious, fraudulent, or deceptive metadata
Attempt reverse engineering, data extraction, scraping, or systematic probing of the Services beyond the documented APIs
Interfere with the integrity, security, or availability of the Services or other customers' tenants
Upload content for which you do not hold the necessary rights
Submit URLs to the Score Checker or any analysis tool for sites you do not own, control, or have explicit permission to test
Attempt to bypass usage limits, rate limits, plan caps, or technical restrictions
Use the Services to coordinate or facilitate denial-of-service activity against AI providers, search engines, or third-party sites

Violations may result in immediate suspension or termination of your account, with no refund.

8. Prohibited Uses Related to AI

You may not use the Services to:

Train competing AI systems using our outputs, Capsules, dashboards, or telemetry
Generate misinformation, disinformation, manipulated media, or coordinated influence content
Process sensitive personal data (health records, financial records, biometric data, government IDs, content involving minors, or other categories defined as sensitive under applicable law) unless you have a lawful basis and have configured appropriate safeguards
Circumvent third-party AI rate limits, content filters, or safety controls
Generate or deploy AI-driven scrapers, automated abuse tools, or unauthorized data-harvesting agents

We reserve the right to block, limit, or audit AI-related activities that we judge to pose risk.

9. Data Collection, Cookies & IP Tracking

The Services collect and process the categories of data described below. The full schedule, retention periods, lawful bases, and processor list live in our Privacy Policy; this section summarises the material points that affect your obligations as a customer and as a data controller for your visitors.

9.1 What we collect about you (the customer)

Account identity: email, name, password hash, billing address, payment method tokens
Authentication telemetry: login timestamps, IP addresses, device fingerprints, 2FA tokens
Operational logs: API calls, token consumption, app run history, support tickets, Help Concierge conversations
Billing records: Stripe customer / subscription IDs, invoice history, refund requests
Consent records: timestamp, IP address, and user-agent associated with your acceptance of these Terms, the Privacy Policy, and (for EU/UK customers) the waiver of the 14-day right of withdrawal under §19

9.2 What we collect about your connected websites

Domain configuration, AIOX Suite plugin version, REST handshake status
Content metadata pulled to generate Capsules (titles, authorship, dates, taxonomies, content bodies you choose to process)
Bot-traffic telemetry: IP addresses, user-agent strings, request paths, behavioural fingerprints, classification results — see §10
Aggregated analytics: requests-per-day, tokens-per-day, AI-source referral counts

9.3 Cookies, sessions & advertising attribution

The aioxsuite.com marketing website and the app.aioxsuite.com dashboard use first-party cookies for authentication, language preference, and CSRF protection.

Where you arrive from a Meta (Facebook / Instagram) or Google paid advertisement, third-party cookies set by those platforms — notably _ga, _fbp, and _fbc — may be present in your browser. When you complete signup, the values of these cookies are stored on your account record and used to fire server-side conversion events to the Meta Conversions API and Google Analytics 4 Measurement Protocol so the advertising platforms can attribute the conversion back to the campaign that drove it.

Events sent to Meta include SHA-256 hashes of your email and display name (Meta's required format — raw values do not leave our server) together with your IP address and user-agent. Events sent to Google contain an anonymous client_id derived from the _ga cookie, the transaction amount, currency, and plan SKU.

Where required by law (notably the EU, UK, and California), we present a cookie-consent banner before setting non-essential cookies, and you may opt out of advertising-attribution events at any time by emailing support@aioxsuite.com.

9.4 Newsletter, contact form & lead-magnet data

If you provide your email through the newsletter form, contact form, or Score Checker, we store: email, optional name, source identifier, submission timestamp, and IP address. We use this data to fulfil the request you made and, where you opted in, to send periodic AIOX updates. Unsubscribe links appear in every marketing email.

9.5 Public AI Score Checker — third-party URLs

The Score Checker accepts any public URL and fetches it for analysis. By submitting a URL you represent that:

You own the site, are authorized to test it, or have a legitimate reason consistent with the site's robots.txt and applicable law
You will not submit URLs designed to abuse, overload, or probe sites you do not control
You will not submit URLs whose content violates §7 or §8

We rate-limit submissions and retain submitted URLs + summary results for service-quality purposes.

9.6 Customer-side data your visitors submit

When you deploy the AIOX Suite plugin or the Bot Sentinel app on your own website, AIOX may receive data about your visitors (notably IP addresses and request metadata) so we can classify bot traffic. You remain the data controller for that visitor data; we act as your data processor. You are responsible for disclosing this processing in your own privacy notice and for obtaining any consent required in your jurisdiction. See our Customer Privacy Disclosure template.

10. Bot Detection & Traffic Monitoring (IP Tracking)

The AI Bot Sentinel and Bot Manager apps inspect inbound traffic to your connected websites in order to detect, classify, and rule-handle AI crawlers and other automated agents. This requires processing visitor IP addresses and request characteristics.

10.1 What is processed

Visitor IP address (IPv4 / IPv6)
User-agent string
Request path, method, response code
HTTP header order and TLS fingerprint (JA3 / JA4)
Behavioural metrics: request rate, JavaScript-execution probes, cookie behaviour
Classifier output: bot family (e.g., GPTBot, ClaudeBot, PerplexityBot), confidence score, action taken

10.2 Retention

Bot-traffic records are retained for 30 days by default. You can configure a longer retention window (up to 365 days) under Analytics → Settings → Automatic Cleanup in the dashboard. Aggregated, IP-anonymised statistics may be retained longer for product improvement. You can purge bot-traffic logs at any time from the Analytics → Traffic Archive screen.

10.3 Lawful basis and your obligations

Bot detection is typically lawful under legitimate interest (preventing abuse, enforcing your acceptable-use rules, monetising legitimate AI-citation traffic). Where required by your jurisdiction, you must:

Disclose IP and traffic processing in your own privacy notice
Where applicable, list AIOX as your data processor
Respect "Do Not Track" headers and TDM-REP opt-outs in line with §14

10.4 Classification limits

Bot classification is heuristic and machine-learning based. False positives and false negatives occur. You are responsible for reviewing classification and adjusting rules. We are not liable for legitimate traffic incorrectly blocked or for unwanted traffic incorrectly allowed.

11. Training Data & Operator Consent

We do not use your User Content or Generated Outputs to train any AI model — including AIOX's own future models — unless you explicitly opt in.

11.1 Opt-in is off by default

The "Allow AIOX to use my anonymised app runs for training data" toggle in your account settings is off by default. With it off, the Services process your data only to provide the requested function and to maintain operational logs.

11.2 What "training data" means if you opt in

If you opt in, AIOX may store snapshots of: the prompt sent to the AI provider, the response received, and limited operational metadata (app slug, model used, token counts). Stored snapshots are anonymised before any training use: customer identifiers, domain names, IP addresses, and obvious PII are removed via automated pipelines.

11.3 Withdrawal & deletion

You can withdraw consent at any time. New activity will not be captured. You can additionally request full deletion of previously-captured training samples by emailing support@aioxsuite.com; deletion completes within 30 days subject to backup retention.

11.4 No cross-tenant exposure

Opt-in training corpora are never exposed to other customers in raw form. Resulting models (if and when we ship them) are AIOX-controlled and shipped under separate licensing.

12. AI Help Concierge

The Help Concierge is a free, in-dashboard chat assistant trained on AIOX documentation. Its operational cost is absorbed by AIOX; it does not consume your token allowance.

Conversations are stored in your account for 12 months so context survives page reloads
If you have opted in to training data sharing under §11, your conversations may be included in training corpora; otherwise they are not
Concierge answers are best-effort and may be incorrect; verify critical actions against the documentation
The Concierge is not a substitute for human support; complex or account-specific issues should be opened as support tickets

13. Content Licensing & Monetization Features

The Content Licensing app, the Bot Sentinel app, and the AIOX Capsule format together enable you to declare and enforce per-bot, per-use licensing terms for AI access to your content. These features are tools — you remain responsible for the legal validity, accuracy, and consequences of the terms you publish.

License declarations are made in robots.txt directives, TDM-REP headers, and the aiox:license field inside Capsules
Sentinel enforcement (returning 402 Payment Required, serving excerpts only, blocking, honeypotting) is based on the rules you configure
Where you charge for commercial AI access, payments flow through your own commercial arrangements; AIOX provides the technical signal layer, not the payment infrastructure for licensing transactions
We make no warranty that any specific AI provider will honor your declared license terms

14. EU AI Act, TDM-REP & Machine-Readable Opt-Outs

The Services emit machine-readable opt-out signals (TDM-REP HTTP headers and well-known files at /.well-known/tdmrep.json) reflecting your configured licensing posture. These signals are designed to assist compliance with Article 53 of the EU AI Act and equivalent text-and-data-mining reservation regimes.

Configuration is yours; we emit what you declare
Compliance with EU AI Act, GDPR, UK GDPR, CCPA, and other regimes ultimately rests on your overall data-processing posture, not on AIOX alone
You are encouraged to seek qualified legal advice in your jurisdiction

15. AIOX Apps Framework

The Services include an extensible apps framework. Apps run inside your dashboard, consume tokens from a shared pool, and may be added, removed, or repriced by us with reasonable notice.

App availability may depend on your plan
Per-app token costs are shown before each run; you authorize consumption by triggering the run
We may release apps in Beta or Preview state; Beta features carry reduced uptime guarantees
Tester / Developer accounts marked as such by us bypass standard token limits for evaluation purposes

16. Your Data Rights

Subject to applicable law, you have the rights listed below. To exercise them, email support@aioxsuite.com; we respond within 30 days.

Access — request a copy of the personal data we hold about you
Rectification — correct inaccurate data
Deletion — delete your account and the data associated with it. Account deletion cascades through every AIOX data table within 30 days, subject to encrypted backup retention for an additional 90 days
Portability — export your Capsules, audit history, and configuration as JSON
Restriction & Objection — pause certain processing or object to legitimate-interest processing
Withdraw consent — including for training-data sharing under §11 and for advertising-attribution events under §9.3
Lodge a complaint with your supervisory authority (EU/UK customers)

California residents have equivalent rights under the CCPA / CPRA; we do not sell personal information.

17. Payment, Billing & Subscriptions

If the Services require payment:

You authorize us or our payment processor (Stripe) to charge your payment method for subscription fees and any applicable overage charges
Subscription fees are billed in advance for the elected period (monthly or annual, where annual billing is offered)
Annual subscriptions are billed once per year and renew on the anniversary of the initial charge
Subscriptions auto-renew until cancelled through the dashboard
Cancelling stops the next renewal; the remaining paid period continues to function
If a recurring charge fails, we run a recovery sequence (escalating reminder emails at days 0, 3, and 7). If payment is not recovered, your subscription is automatically cancelled on approximately day 10. No charges are collected during this window — there is nothing to refund
Pricing may change with at least 30 days' prior notice to active subscribers

Refund eligibility is governed by §18 below.

18. Refunds and Cancellation

This section sets out when refunds are available for purchases made on AIOX Suite. It forms part of these Terms by reference and supersedes any prior refund policy.

18.1 Summary

Monthly subscriptions: non-refundable for the current paid period after the renewal charge. Cancel any time to stop future renewals.
Annual subscriptions: prorated refund available within 14 days of the initial purchase if the service has not been used materially. No refund after 14 days.
One-time purchases (where offered): refund available within 7 days if less than 20% used; operator discretion thereafter.
Failed-payment auto-cancellations: no refund applies because no payment was successfully collected (see §17).
Goodwill refunds: available at our sole discretion in exceptional circumstances.

18.2 Monthly subscriptions

The current month is non-refundable after the renewal charge has been processed.
You may cancel at any time from your dashboard. Cancellation takes effect at the end of your current paid period — you keep full access until then.
You will not be charged for any subsequent month after cancellation.

18.3 Annual subscriptions

Within the first 14 days of the initial purchase: prorated refund available if you have not made substantial use of the service. "Substantial use" means using more than 25% of your monthly token allowance or accessing the service for more than 7 active sessions. We assess each request individually.
After 14 days: no refund. Cancellation stops auto-renewal at the end of the current annual term.
Renewal of an annual term: not eligible for the 14-day refund window. This window applies only to the initial purchase of an annual plan.

18.4 Plan changes

Upgrade: charged immediately at a prorated amount for the remainder of the billing period. Non-refundable.
Downgrade: takes effect at the end of the current billing period. No refund of the difference for the current period.

18.5 Failed payments

If your payment fails and we cannot collect after the recovery sequence described in §17 (typically 10 days), your subscription is automatically cancelled. Because no money was successfully collected, no refund is due. You are welcome to re-subscribe at any time.

18.6 Goodwill refunds

We may, at our sole discretion, issue refunds outside the standard policy in cases including but not limited to:

Documented service outages that materially affected your ability to use the platform
Billing errors on our side
Account compromise where unauthorised access caused unwanted charges
Other exceptional circumstances we judge to merit a refund

Requesting a goodwill refund does not entitle you to one. Decisions are final.

18.7 How to request a refund

Email support@aioxsuite.com with:

The email address on your AIOX account
The Stripe receipt or invoice ID (you can download invoices from the Billing tab of your dashboard)
A brief explanation of why you're requesting a refund

We aim to respond within 2 business days and resolve all refund requests within 7 business days. Approved refunds are processed via Stripe to the original payment method. Refunds typically appear on your card within 5–10 business days, depending on your bank.

18.8 Chargebacks and disputes

Please contact us before initiating a chargeback with your bank or card issuer. Most refund situations can be resolved faster and more amicably through direct contact. Chargebacks filed without prior contact may result in:

Immediate suspension of your AIOX account
Loss of access to your stored data
Recovery of associated chargeback fees from your account

18.9 Currency, tax, and affiliate clawback

Refunds are issued in the original currency of purchase.
Any applicable taxes collected with the original charge are also refunded.
Exchange-rate fluctuations between the original charge and the refund are the responsibility of your bank, not us.
If your subscription was generated by an affiliate referral, any commission paid to the affiliate may be clawed back upon refund. This is handled automatically by our system and does not affect the customer's refund amount.

18.10 Statutory rights preserved

This section does not limit any non-waivable statutory rights you may have, including the EU/UK 14-day right of withdrawal (which is governed separately by §19), or any rights available to consumers under mandatory consumer-protection law (see §24.5).

19. EU and UK Customers: 14-Day Right of Withdrawal and Waiver

If you are a consumer resident in the European Union or the United Kingdom, you would normally have a 14-day statutory right to withdraw from this contract under EU Directive 2011/83/EU (Consumer Rights Directive) Article 16(m) and the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

19.1 Express waiver of the right of withdrawal

By checking the dedicated waiver checkbox during signup and clicking Subscribe, you expressly:

Consent to the immediate supply of the digital services, and
Acknowledge that you thereby lose your statutory right of withdrawal once the service has begun.

19.2 Consent record

We record the date, time, IP address, user-agent, and policy version associated with your waiver consent for legal-evidence purposes. You may request a copy of your consent record at any time by emailing support@aioxsuite.com.

19.3 If you do not wish to waive

If you wish to subscribe without waiving the 14-day right of withdrawal, please contact us at support@aioxsuite.com before completing signup. We will work with you to arrange access in a manner consistent with your retained statutory rights, which may include deferring activation until the 14-day period has elapsed.

19.4 Other consumer rights unaffected

The waiver in §19.1 affects only the 14-day right of withdrawal. It does not affect any other statutory consumer rights, including your rights under §16 (Data Rights), §24.5 (EU/UK Consumer Exception), or under mandatory consumer-protection law in your country of residence.

20. Intellectual Property Rights

All rights in the platform, software, designs, text, graphics, logos, databases, documentation, the AIOX brand, and underlying technology are owned by AIOX Suite or our licensors.

The AIOX Protocol and Capsule format specifications are published under an open licence as separately documented
The AIOX brand, logo, and service names are not licensed by your use of the Services
You may not copy or reproduce the platform, create derivative works of the Services, or redistribute or resell the Services without written permission

Generated Output is yours, subject to the rights of third-party AI providers.

21. Disclaimers

THE SERVICES, INCLUDING ALL SOFTWARE, AI-GENERATED CONTENT, CAPSULES, SCORES, AUDITS, METADATA, BOT-DETECTION RESULTS, AND ANY MATERIALS PROVIDED BY AIOX SUITE, ARE PROVIDED ON AN "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" BASIS.

To the fullest extent permitted by law:

AIOX SUITE DISCLAIMS ALL WARRANTIES, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, availability, and security
We do not guarantee that any AI-generated output, Capsule, score, audit, or classification decision will be correct, reliable, factual, safe, or suitable for any particular use
We do not warrant that the Services will be uninterrupted, error-free, secure, or free from harmful components
We do not warrant that bot detection will correctly identify all bots or correctly permit all legitimate visitors
You acknowledge that AI systems may produce unpredictable, incorrect, or harmful results, and you assume full responsibility for evaluating the accuracy and safety of all outputs

You use the Services entirely at your own risk.

22. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

AIOX SUITE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND, including but not limited to:

Loss of data, content, or Capsules
Loss of revenue, profits, or business opportunities
Loss of goodwill or reputation
Business interruption
Inaccurate AI results, scores, or audit findings
Misclassification of legitimate or malicious bot traffic
Lost AI-source referrals or citations
Project delays
Security breaches, unauthorized access, or data exposure attributable to your own credentials, integrations, or third parties

AIOX SUITE SHALL NOT BE LIABLE FOR DAMAGES ARISING FROM:

Your use or inability to use the Services
AI-generated outputs and Capsules
Errors, hallucinations, or inaccuracies in any metadata, classification, or scoring
Third-party providers, including AI providers, payment processors, and infrastructure vendors
Deletion, corruption, or failure to store content
Hacking, malware, cyberattacks, or service-level abuse
Downtime or service interruptions
Decisions made by AI providers or AI consumers regarding your published license signals

EVEN IF AIOX SUITE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OUR AGGREGATE LIABILITY UNDER THESE TERMS IS LIMITED TO THE GREATER OF:

The amount you paid us in the twelve (12) months before the event giving rise to liability, OR
Fifty U.S. Dollars ($50)

THIS LIMITATION APPLIES TO ALL LEGAL THEORIES OF LIABILITY, INCLUDING: contract, tort (including negligence), strict liability, product liability, and statutory claims.

Some jurisdictions do not allow some limitations — where so, our liability is limited to the maximum extent permitted by law. Nothing in this section limits liability that cannot be limited under mandatory consumer-protection laws of your place of residence (see §24.5).

23. Indemnification

You agree to fully defend, indemnify, and hold harmless AIOX Suite, its owners, officers, employees, contractors, affiliates, partners, and licensors from and against any and all claims, liabilities, damages, losses, judgments, penalties, fines, costs, and expenses (including attorneys' fees) arising out of or related to:

Your use or misuse of the Services
Your User Content and Generated Outputs
Your violation of these Terms
Your violation of any law, regulation, or third-party right
Your use of AI-generated outputs
Your integration of third-party APIs, AI providers, or tools
Your processing of visitor data (including IP addresses) collected on your connected websites via the AIOX Suite plugin
Any dispute between you and a third party involving the Services or content you published

This indemnity survives termination of your account and use of the Services.

This indemnification clause applies to business customers and to consumers in jurisdictions where consumer indemnification is enforceable. It does not apply to consumers in jurisdictions where mandatory consumer-protection law prohibits the shifting of legal-defense costs onto consumers (see §24.5).

24. Mandatory Arbitration, Waiver of Jury Trial & Class Action Waiver

24.1 Binding Arbitration

You agree that all disputes, claims, or controversies arising out of or related to these Terms, the Services, AI-generated outputs, Capsules, bot-detection decisions, or your use of the platform shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

The arbitration shall take place in Wyoming, USA, unless both parties agree otherwise. The arbitrator's award is final and may be entered as a judgment in any court of competent jurisdiction.

24.2 Waiver of Jury Trial

YOU AND AIOX SUITE WAIVE ANY RIGHT TO A JURY TRIAL in any proceeding.

24.3 No Class Actions

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

You may only bring claims in your individual capacity
You may not participate in or initiate a class action, collective action, consolidated action, or representative action
The arbitrator has no authority to consolidate claims or preside over class-based litigation

If this clause is found unenforceable, all claims must be litigated exclusively in the state or federal courts of Wyoming, and both parties consent to personal jurisdiction there.

24.4 Small Claims Exception

You may file an individual action in small claims court if it qualifies.

24.5 EU and UK Consumer Exception

Nothing in this Section 24 (Mandatory Arbitration, Waiver of Jury Trial & Class Action Waiver), nor anywhere else in these Terms, affects the rights of a consumer resident in the European Union or the United Kingdom to:

Bring proceedings in the courts of their country of residence under Regulation (EU) No 1215/2012 (Brussels I Recast) or equivalent UK rules
Rely on mandatory consumer-protection laws of their country of residence that cannot be waived by contract
Participate in representative actions properly brought under EU Directive 2020/1828 (Representative Actions Directive) or UK collective proceedings rules
Bring complaints before national consumer authorities or alternative dispute resolution bodies

The arbitration, class-action waiver, jury-trial waiver, and Wyoming choice-of-forum provisions in Sections 24.1 through 24.4 apply to all customers other than EU and UK consumers. For EU and UK consumers, those provisions apply only to the extent they do not conflict with mandatory law of the consumer's country of residence.

25. Maximum Protection & Risk Allocation

You acknowledge that:

The pricing of the Services reflects the risk allocation in these Terms
Without these protections, AIOX Suite could not make the Services available at current pricing
These limitations apply even if a remedy fails its essential purpose
You use all AI-generated output and bot-classification decisions at your sole risk and discretion

26. Termination

We may suspend or terminate your account if:

You violate these Terms or our Acceptable Use Policy
Your activity poses a security, legal, or reputational risk
Recurring payment cannot be collected after the dunning sequence described in §17 (typically 10 days from the first failed charge)
Required by law, regulator, AI provider, or payment processor
You request deletion

Upon termination:

Your dashboard access ends immediately
Capsules served from your connected websites stop refreshing; existing static Capsules remain available until you remove the AIOX Suite plugin
We retain data only as required by law or for backup-rotation purposes; see §16 for deletion timelines
You remain responsible for fees accrued through the termination date

27. Governing Law

These Terms are governed by:

The laws of the State of Wyoming, USA
Without regard to conflict-of-law rules

Any disputes shall be resolved per §24 (Arbitration) or, where §24 is unenforceable, in the state or federal courts of Wyoming — subject in each case to §24.5 (EU and UK Consumer Exception).

28. Changes to the Terms

We may update these Terms periodically. When material changes occur:

The "Last updated" date will be revised
We will notify active customers via dashboard banner or email at least 30 days before the change takes effect, unless the change is required for legal compliance or security
Continued use of the Services after the effective date constitutes acceptance of the updated Terms
Where a change materially reduces your rights (e.g. shortening a refund window, expanding a data-processing purpose), the previous Terms continue to apply to your existing account until you accept the new version through a re-consent flow

29. Contact Information

If you have questions about these Terms, contact us at:

AIOX Suite
All inquiries (general, privacy, security, legal): support@aioxsuite.com
Website: https://aioxsuite.com