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Privacy Policy

AIOXSuite.com – Privacy Policy

Last updated: 12/24/2025

AIOXSuite.com ("AIOX Suite", "we", "our", or "us") provides AI-optimization software, metadata generation tools, and related services (the "Services"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website AIOXSuite.com, our apps, and any related features.

By accessing or using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Services.

1. Information We Collect

We collect the following categories of information:

1.1 Information You Provide Voluntarily

  • Account Information: Name, email address, username, password.
  • Billing Information: Payment card details, billing address (processed by PCI-compliant providers; we do not store full card numbers).
  • Content & Input Data: Text, URLs, code, metadata, documents, and other content you upload or submit to the Service for AI optimization or analysis.
  • API Keys / Integrations: Optional keys or tokens for external services (e.g., OpenAI, Runway, YouTube API). These are encrypted at rest.
  • Support Requests: Emails, chat messages, and support conversations.
  • Surveys & Feedback: Voluntary responses and user feedback for improvement.

1.2 Information Collected Automatically

When you visit or use the Services, we may automatically collect:

  • Device information: IP address, browser type, OS, device ID.
  • Usage data: Pages visited, features used, time spent, clickstream.
  • Log data: Error logs, performance metrics, diagnostic information.
  • Cookies & Tracking Technology: Session identifiers, preferences, authentication tokens.

1.3 Information from Third Parties

We may receive:

  • Analytics data from Google Analytics or similar platforms.
  • Payment confirmations from Stripe or other payment processors.
  • OAuth or SSO profile data (if you choose external login methods).

2. How We Use Your Information

We use your information to operate, improve, and secure the Services. This includes:

  • Providing, maintaining, and improving the platform.
  • Generating AI-optimized metadata, outputs, JSON files, or related results.
  • Processing transactions and sending invoices or payment notifications.
  • Personalizing your experience and customizing content.
  • Detecting and preventing fraud, abuse, or security incidents.
  • Responding to customer support requests.
  • Sending important service or policy updates.
  • Conducting analytics, performance monitoring, and product development.
  • Complying with legal obligations.

We do not sell your personal data.

3. How We Handle AI-Generated & Uploaded Content

Because AIOXSuite is a content-optimization and AI-pipeline platform, the following applies:

  • We do not claim ownership over the content you upload or generate.
  • AI-generated metadata, structured data, or content are stored securely under your account.
  • Your content is not used to train our models unless you explicitly opt-in.
  • Some third-party AI providers used by the platform may process your content (see Section 5), subject to their own privacy policies.
  • You may delete your content at any time.

4. Legal Bases for Processing (GDPR)

For users located in the EEA, UK, or Switzerland, we process your data on the following legal bases:

  • Contract: To provide and manage the Services.
  • Legitimate Interest: Improving the platform, preventing abuse, analytics.
  • Consent: Cookies, marketing communications, optional data.
  • Legal Obligation: Record-keeping, compliance with authorities.

5. Sharing & Disclosure of Information

We may share information with:

5.1 Service Providers

Trusted providers who assist in:

  • Hosting (e.g., AWS, DigitalOcean)
  • Payment processing (e.g., Stripe)
  • AI integration (e.g., OpenAI, Anthropic, Hailuo, Runway)
  • Analytics (e.g., Google Analytics)
  • Email delivery (e.g., Mailgun, SendGrid)

These partners only access information required to perform their tasks and operate under confidentiality agreements.

5.2 Legal & Compliance

We may disclose information if required by:

  • A lawful request (subpoena, court order, government inquiry)
  • Policies to prevent fraud, security breaches, or harm
  • Enforcement of legal rights

5.3 Business Transfers

If AIOX Suite is involved in a merger, acquisition, or asset sale, your data may be transferred as part of the transaction, subject to existing privacy protections.

6. Cookies & Tracking Technologies

We use cookies for:

  • Login sessions
  • User preferences
  • Analytics and performance
  • Security and fraud prevention

You may disable cookies in your browser, but certain features may not function properly.

7. Data Retention

We retain information:

  • As long as your account remains active.
  • For as long as necessary to provide the Services.
  • As required for legal, financial, or security obligations.

You may request deletion of your account and data at any time (see Section 10).

8. Data Security

We implement industry-standard security measures including:

  • HTTPS encryption
  • Encrypted storage of sensitive keys and credentials
  • Firewalls and intrusion detection
  • Access-control policies for internal staff
  • Regular security reviews and monitoring

However, no online system is 100% secure. Use the Services at your own risk.

9. International Data Transfers

If you access the Service outside the country where our servers are hosted, data may be transferred across borders. We use appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • Data Processing Agreements (DPAs)
  • Approved international transfer mechanisms

10. Your Rights

Depending on your jurisdiction (GDPR, CCPA/CPRA, etc.), you may have the right to:

  • Access your data.
  • Correct or update information.
  • Delete your data ("Right to be forgotten").
  • Export or receive a copy of your data.
  • Opt out of data sale or sharing (we do not sell personal data).
  • Object to or restrict processing.
  • Withdraw consent at any time.
  • Request details about how your data is handled by third parties.

To exercise rights, contact us at:
privacy@aioxsuite.com

We will respond within the timeframe required by applicable law.

11. Children's Privacy

The Services are not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from minors.

If we discover such data, we will delete it immediately.

12. Third-Party Links & Services

The website may contain links to third-party sites. We are not responsible for their privacy practices or content. Review their policies separately.

13. Changes to This Privacy Policy

We may update this Policy occasionally. When changes are made:

  • We will update the "Last updated" date.
  • We may send email notifications or display a notice on the website for material changes.

Continued use of the Services constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests, contact us at:

AIOX Suite — Privacy Office
Email: privacy@aioxsuite.com
Website: https://AIOXSuite.com